Terms & Conditions

Pricing & Payments

All our prices are shown in UK pounds (£) and already include any VAT — nice and simple!
Delivery costs are added separately, and you’ll always see the full total before you hit “place order.” No surprises here.
We do our best to keep everything accurate and up to date, but if something you’ve chosen isn’t available, we’ll get in touch and suggest an alternative if we can.
We accept payments by the cards listed at checkout, and your payment will be taken once we start processing your order.

Shipping & Delivery

All our treats are homemade to order, therefore please allow 5 working days for us to bake, package and ship your order.
Orders are posted using Royal Mail second class.
Local delivery is available at a reduced rate where appropriate (within a specific local zone).

Returns & Refunds

We want you (and your furry friend) to love your Pickle Chops Homemade Treats.
Because our treats are fresh and perishable, we’re unable to accept returns or exchanges once an order has been delivered — unless there’s a problem with the product.
If your item arrives faulty, damaged, or not as described, please get in touch as soon as possible.

Privacy Policy

We care about your privacy almost as much as we care about your pets (and that’s saying something!).
This policy explains what info we collect, why we collect it, and how we keep it safe when you visit our website or order from us.

1. Who we are

We’re Pickle Chops Homemade Treats, a small UK-based business making wholesome, handmade treats for dogs.
Our website: www.picklechopstreats.co.uk
If you have any questions about how we handle your data, you can always reach us at woof@picklechopstreats.co.uk

2. What information we collect

When you shop with us or browse our site, we might collect:

Your name, email, phone number, and address (so we can send your goodies!)
Payment details (handled securely by our payment partners — we don’t store your card info)
Order info — what you bought and when
Account details, if you create one
Website usage data, like your IP address or which pages you visit (to help us make the site better)
Your marketing preferences, if you sign up for our emails

3. How we use your information

We use your info to:

Pack and deliver your order safely to your door
Get in touch about your order or account
Send you updates and offers (if you’ve said we can)
Improve our treats and website experience
Meet any legal or tax requirements

We only use your info when we have a good reason — for example, to fulfil your order, when you’ve given us consent, or when it helps us run the business fairly and securely.

4. Sharing your info

We only share your data with trusted partners who help us run Pickle Chops smoothly, such as:

Payment processors (to handle secure transactions)
Delivery couriers (to get your treats to you)
Website and analytics services (to keep things running and learn what people love most)

We never sell your personal data. Ever.
If any of our service providers are outside the UK or EEA, we make sure your data is properly protected.

5. Cookies (the digital kind 🍪)

We use cookies to make our website work, remember your preferences, and help us understand what makes tails wag.
Some cookies are essential (for checkout, security, etc.), others are optional (like analytics). You can choose which ones to allow when you visit our site and change your settings anytime.

6. How long we keep your info

We keep your data only for as long as we need it — for example, to complete your order, sort out any issues, or meet legal obligations.
If you’ve signed up for our newsletter, we’ll hang on to your info until you unsubscribe (and you can do that anytime).

7. Your rights

You’re in control of your personal info. You can:

Ask for a copy of the data we hold about you
Ask us to fix anything that’s wrong
Ask us to delete your data (in some cases)
Opt out of marketing emails anytime
Withdraw your consent if you’ve given it

Just drop us a message at woof@picklechopstreats.co.uk — we’ll sort it quickly.
If you ever feel we haven’t handled your data properly, you can also contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Keeping your info safe

We take data security seriously. We use trusted systems, encrypted payments, and secure storage to protect your personal information. We regularly review our security measures to make sure everything stays safe.

9. How to contact us

Got a question about your data or just want to say hi?
Email us: woof@picklechopstreats.co.uk
We’re always happy to help — and we promise to keep your details as safe as our secret treat recipes!